FAQ

That depends on a variety of factors. For ready to ship items and fiber supply orders, our processing time is usually 1-2 business days (3 business days at the most.) Then, most US orders are sent via USPS priority mail or UPS ground shipping. If you select Priority Mail, your items will typically arrive in 1-3 days once shipped. If you opted for free shipping orders will typically arrive in 5-7 days once shipped. 

For made to order items, please see the item description for processing/order completion times. The same shipping speeds above apply once the item(s) are shipped.

Yes! To find out the shipping costs for your region, add all desired items to your cart and proceed to checkout to view your shipping options and costs. If shipping your package ends up costing less than what you were charged, any shipping overages will be returned to you upon processing your order for shipping.

We accept returns on any unused items sent in their original condition within 30 days of purchase. The customer will be responsible for any shipping costs incurred in returning their items. The original shipping costs for any orders placed are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) For your protection, we encourage you to obtain tracking number and shipping insurance for your return package; as we are not responsible for any return packages that are lost or damaged by the return shipping company. Refunds will be submitted upon successful delivery and confirmation of contents of the return package.